What are Next Steps and Why Does Aunt Bertha Use Them?

What are Next Steps?

Aunt Bertha’s mission is to connect people in need and the programs that serve them (with dignity and ease). The “Next Steps” tab on each program card is a big part of how we do that, and is something that differentiates us from other resource directories.

To us, finding a program to meet a need is just the beginning. The “Next Steps” are the immediate action items a person in need should take in order to receive services from a program.

Examples include:

  • A food pantry who’s best next step is for the person in need to present at the location in person.
  • An agency who requires a person in need to call and verbally walk through an intake form with a case manager.


Why does Aunt Bertha use this model?

We recognize that every program has a different set of best practices someone looking for services should follow to get help. That’s why we allow providers to update their Next Steps and include an email address, phone number, or other option and indicate the best way to get in touch.



Connect Button

If you are looking for services or navigating on behalf of someone else, you can use the Connect button on the Next Steps tab to let the program provider know you’re interested in learning more or getting help. After clicking the Connect button, you’ll be asked to fill out a short form to send information to the provider.


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