Aunt Bertha Support Center

My Account

• Create an Account
• Reset and Update Password
• Account Types

Listed Programs

• What We List
• Updating Programs
• Suggest a Program
• Report a Change

Finding Programs

• Reading a Program Listing
• Search by Category
• Search by Keyword
• Search by Eligibility

Finding Programs (Continued)

• Browser Compatibility
• Supported Languages
• Using Computers, Tablets and Phones

Connecting to Programs

• Connect Directly to Programs
• Share a Program via Email or Text
• Print in 100+ Languages

Saving and Reviewing Programs

• Updating Information Across the Aunt Bertha Data Network
• Save Favorite Programs
• Share Favorites

Training Guides

• Download Quick Start Guide

Aunt Bertha Help Center

My Account

• Create an Account
• Reset and Update Password
• Account Types

All-Feature Training Guides

• Download Quick Start Guide
• Download Training PowerPoint
• Download Facilitator's Guide

Finding Programs

• Take a Tour!
• Reading a Program Listing
• Search by Category
• Search by Keyword
• Search by Eligibility

Finding Programs (Continued)

• Tips - Smart Searching
• Browser Compatibility
• Supported Languages
• Using Computers, Tablets and Phones

Listed Programs

• What We List
• Updating Programs
• Suggest a Program
• Report a Change
• Claim your Program

Saving and Reviewing Programs

• Add Reviews
• Save Favorite Programs
• Share Favorites
• Shared Favorites: The New "Reference Guide"

Connecting People to Programs

• Making and Updating Referrals Through Connect
• Tracking Referrals through Connect
• Sharing Referrals Across Staff
• Referrals Platform Integration
• Email or Text Programs

Guided Search for Case Management

• Guided Search for Case Management

Features

• Submit a Feature Request

Direct Service Provider Support

Claim your program

• Claim Your Program Listing
• Who Can Claim and Edit Programs?
• What is a Claimed Program and Why Does it Have a Badge?

Add your program

• Adding My Program

Edit your program

• Editing Your Program
• Add or Remove Search Tags
• What are Next Steps and Why Does Aunt Bertha Use Them?
• What is FPIL and How is it Calculated?

Benefits after claiming

• Team Management
• Share Favorites Folders Across Staff
• Analytics: Reading My Claimed Provider Dashboard

Referrals

• Making a Referral
• Viewing My Referrals
• Updating a Referral Status
• Inbound vs. Outbound Referrals

Add a widget

• Add a Widget to Your Website

General

Announcements

• Your community is ready for users
• Welcome to your Help Center!

FAQ

• Programs and Services Criteria
• Help, I have a question and I need an answer
• Customize My Help Center
• What are these sections and articles doing here?
• Publishing Content in Other Languages